Have a question? See frequently asked questions below:
Can I place an order over the phone?
” Unfortunately I don’t take orders over the phone. You can place an order online via online store. Thank you
Can I pick up my flower order from your studio?
“Unfortunately due to council restrictions I am unable to offer pick ups from a home based studio”
What’s the cut off time for the same day delivery?
“You need to order your flowers by 11.00am Monday – Friday delivery, UNLESS SOLD OUT EARLIER.
I am open over weekend for Mother’s Day.
How many days flowers last?
Most flower arrangements will last 5 to 7 days but you need to change water daily and cut down flower stems every 2 days! Flower life also depends a lot on whether they were imported to Australia from other countries or if they are grown locally. When we are at the wholesaler picking the flowers for our flower studio we are trying our best to visually identify if flowers are fresh, however none of the flowers have actually got any dates on packaging when they were picked. Flowers at the wholesaler are stored in a chiller and they all look nice and pretty at the time, so there is no way to know how long ago they have been picked from a farm or what is best before date.
Will my flowers look exactly the same as in the photo?
“No, a photo is only a general guide of style and size, all flowers are unique and come in different shapes and sizes. As you can see each product has a gallery which shows some of our past orders.
A few flowers in my flower arrangement have wilted 1-2 days after being received?
” Some flowers such as roses and some other flowers are imported from other countries and when I purchase them at the wholesaler they look perfect as they are all stored in a chiller, however cut flowers don’t have a due date on their packaging or date when they were cut off the plant. Therefore I can rely only on the way they look at the time of purchase. Because of that there is a chance that sometimes I send flowers that look fine, but they wilt a day or two later. I am more than happy for you to contact me with a photo of the problematic flower in your arrangement and I will assist you the best we can.
Do you deliver for free?