Have a question? See frequently asked questions below:
How do I order flowers?
“You need to pick flower arrangement from our online store and pay for it at the check out page”
Can I place an order over the phone?
” We don’t take orders over the phone, our website is being designed to do it for us while our florist preparing your flower arrangements”
Can I pick up my flower order from your studio?
“Unfortunately due to council restrictions we are unavailable to offer pick up service from our home based studio”
What’s the cut off time for the same day delivery?
“You need to order your flowers by 11.00am Monday – Saturday for same day delivery, UNLESS SOLD OUT EARLIER.
How many days flowers last?
Most flower arrangements will last 5 to 7 days but you need to change water daily and cut down flower stems every 2 days! Flower life also depends a lot on whether they were imported to Australia from other countries or if they are grown locally. When we are at the wholesaler picking the flowers for our flower studio we are trying our best to visually identify if flowers are fresh, however none of the flowers have actually got any dates on packaging when they were picked. Flowers at the wholesaler are stored in a chiller and they all look nice and pretty at the time, so there is no way to know how long ago they have been picked from a farm or what is best before date.
Will my flowers look exactly the same as in the photo?
“No, a photo is only a general guide of style and size, all flowers are unique and come in different shapes and sizes. As you can see each product has a gallery which shows some of our past orders.
A few flowers in my flower arrangement have wilted 1-2days after being received?
” Some flowers such as roses and some other flowers are imported from other countries and when we purchase them at the wholesaler they look perfect as they are all stored in a chiller, however cut flowers don’t have a due date on their packaging or date when they were cut off the plant!! Therefore we can rely only on the way they look at the time of purchase. Because of that there is a chance that sometimes we send flowers that looks fine but they wilt in a day or two. We are more than happy for you to contact us with a photo of the problematic flower in your arrangement and we will assist you the best we can.
Where do you deliver?
“We deliver to all suburbs between Two Rocks – Wanneroo – Greenwood “